Terms and conditions

Please read these Terms and Conditions (“Terms”, “Agreement”) carefully before using the website https://shipmatic.org (the “Service”) operated by SHIPMATIC LIMITED (“us”, “we”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.


1. Company Information

Company Name: SHIPMATIC LIMITED
Registered Address: 128 City Road, London, EC1V 2NX, England
Email: contact@shipmatic.org
Website: https://shipmatic.org

SHIPMATIC LIMITED provides logistics and shipping automation services, including but not limited to Logistics Analytics & Reporting, Returns Management Automation, Multi-Carrier Shipping Automation, Inventory & Warehouse Management Integration, and Automated Order Fulfillment.


2. Eligibility

You must be at least 18 years old or the legal age in your jurisdiction to use our services. By using our website and services, you represent that you meet these eligibility requirements.


3. Services Provided

Our services include:

  • Logistics Analytics & Reporting

  • Returns Management Automation

  • Multi-Carrier Shipping Automation

  • Inventory & Warehouse Management Integration

  • Automated Order Fulfillment

Service features and inclusions depend on the package or plan selected by the client. We reserve the right to update or modify services at any time.


4. Account Registration

To access certain services, you may be required to create an account. You agree to provide accurate and complete information and to keep it updated.

You are responsible for maintaining the confidentiality of your login credentials. SHIPMATIC LIMITED is not liable for any unauthorized access resulting from your failure to safeguard your account.


5. Subscription Plans & Payments

We offer tiered pricing plans depending on service type and level:

  • Starter, Pro, and Enterprise plans for each service

  • Custom pricing available for enterprise solutions

Payment Terms:

  • Payment must be made in advance, monthly or annually depending on the selected plan.

  • All prices are listed in GBP unless otherwise stated.

  • Invoices are due upon receipt unless otherwise agreed.

  • Non-payment may result in suspension or termination of service.

Payments are processed through secure third-party gateways (e.g., Stripe, PayPal). We do not store your payment information.


6. User Responsibilities

You agree not to:

  • Use the service for any unlawful purposes

  • Violate intellectual property rights

  • Introduce malicious code, viruses, or trojans

  • Reverse-engineer or tamper with our technology

  • Use automated systems to access the site excessively

Violation of these rules may result in immediate termination of your access to our services.


7. Intellectual Property

All content on the website, including text, graphics, logos, images, software, and service designs, are the exclusive property of SHIPMATIC LIMITED or its licensors and are protected by intellectual property laws.

You may not use, copy, reproduce, modify, or distribute any part of our content without prior written consent.


8. Confidentiality

We acknowledge that in providing our services, we may gain access to your proprietary or confidential business information. We agree not to disclose such information to third parties without your prior consent, except as required by law.


9. Third-Party Services

Our platform integrates with third-party services such as:

  • Shopify

  • Stripe

  • Google Cloud

  • ShipStation

  • Zapier

We are not liable for any issues, data loss, or disruptions caused by these external providers. Please review their terms separately.


10. Cancellation & Termination

You may cancel your subscription at any time by contacting us at contact@shipmatic.org.

We reserve the right to terminate or suspend your access to our services for any breach of these Terms without notice. In such cases, no refunds will be issued.


11. Disclaimers

  • SHIPMATIC LIMITED provides services “as is” and “as available” without warranties of any kind, express or implied.

  • We do not guarantee uninterrupted or error-free operation.

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our services.


12. Limitation of Liability

To the maximum extent permitted by applicable law, SHIPMATIC LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to the use of our services.

Our total liability shall not exceed the amount paid by you to us for the services in the six months prior to the claim.


13. Indemnification

You agree to indemnify and hold harmless SHIPMATIC LIMITED and its employees, directors, and affiliates from any claims, damages, liabilities, losses, or expenses arising out of your use of our services or breach of these Terms.


14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England.


15. Amendments

We may revise these Terms at any time. The updated version will be posted on our website with the revised effective date. Continued use of our services constitutes acceptance of the updated Terms.


16. Contact Us

For any questions regarding these Terms and Conditions, please contact:

SHIPMATIC LIMITED
Email: contact@shipmatic.org
Address: 128 City Road, London, EC1V 2NX, England
Website: https://shipmatic.org