Company Name: SHIPMATIC LIMITED
Website: https://shipmatic.org
Email: contact@shipmatic.org

Thank you for choosing SHIPMATIC LIMITED for your logistics and shipping automation needs. We are committed to providing premium, scalable, and results-oriented services. This Return and Refund Policy outlines the conditions under which refunds may be issued for our services.

By purchasing our services or using our platform, you agree to be bound by the terms of this policy.

1. Scope of This Policy

This policy applies to all services offered by SHIPMATIC LIMITED, including:

• Logistics Analytics & Reporting

• Returns Management Automation

• Multi-Carrier Shipping Automation

• Inventory & Warehouse Management Integration

• Automated Order Fulfillment

All services are sold digitally via monthly, quarterly, or annual subscription plans or as custom enterprise solutions.

2. Refund Eligibility

We offer refunds only under the following circumstances:

2.1 Technical Failure or Service Disruption

If our platform experiences a critical or ongoing technical failure that prevents service delivery, and our support team is unable to resolve it within 7 business days, a partial or full refund may be issued.

2.2 Duplicate Billing

In the case of a billing error or duplicate charge, customers must notify us within 10 business days. Once verified, we will issue a full refund for the duplicate amount.

2.3 Service Not Rendered

If a customer purchases a service but does not receive access due to system or manual error and has not used any component of the service, a full refund may be issued upon request within 14 days of purchase.

3. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• Failure to use the service after purchase

• Dissatisfaction after substantial use of services or analytics

• Refund request made after 14 days of initial purchase

• Cancellation of service midway through an active billing cycle

• Custom or enterprise solutions that involve significant manual configuration or onboarding

• Violations of our Terms of Service or Acceptable Use Policy

• Third-party service failures or downtime (e.g., Shopify, ShipStation, Stripe)

4. Cancellations

You may cancel your subscription at any time from your account dashboard or by contacting us directly at contact@shipmatic.org.

• Monthly Plans: Cancellation will take effect at the end of the current billing period.

• Annual Plans: You may cancel at any time, but no partial refunds will be issued unless otherwise specified in your agreement.

For custom contracts, cancellation policies are outlined in your Service Level Agreement (SLA).

5. Refund Request Procedure

To request a refund, please follow these steps:

1. Email Us: Send your request to contact@shipmatic.org with the subject line “Refund Request – [Your Company Name]”.

2. Include the following details:

   • Full name and business name

   • Email address associated with the purchase

   • Date of transaction

   • Reason for refund

   • Any supporting documentation (e.g., error logs, screenshots)

We will acknowledge your request within 48 business hours. If eligible, approved refunds will be processed within 7–10 business days to the original payment method.

6. Chargebacks

If you initiate a chargeback without contacting our support team first, your account may be suspended. We reserve the right to dispute chargebacks and provide documentation to your payment processor.

7. Modifications to Policy

SHIPMATIC LIMITED reserves the right to modify this Return and Refund Policy at any time. Updated versions will be posted on our website with the revised date.

It is your responsibility to periodically check this policy for updates.

8. Contact Information

If you have any questions about this Return and Refund Policy, please contact:

SHIPMATIC LIMITED
📍 128 City Road, London, EC1V 2NX, England
📧 contact@shipmatic.org
🌐 https://shipmatic.org